Food returns

For food safety, we do not accept change-of-mind returns of correctly supplied, undamaged food. This does not limit your rights relating to defective, expired, unsafe or incorrectly supplied goods.

Pantry issues

In line with the existing Nutribarn policy, contact us within 14 days of receiving a damaged Pantry product. Also contact us promptly about a wrong, missing, defective or expired item. Include the order number, a description and clear photos of the product, label and packaging. Do not consume a product you believe is unsafe.

Bakery and Meals

Freshly prepared products cannot normally be returned once dispatched or delivered. Report quality, damage or wrong-item issues as soon as possible on the delivery day, with the order details and photos. We will review the issue and arrange an appropriate remedy.

Cancellations

Contact us promptly to request cancellation. Pantry cancellation may not be possible after packing or dispatch. Fresh Bakery and Meals cancellation may not be possible once preparation has started. Contact support about changes to future meal deliveries before preparation begins.

Resolution and refunds

Depending on the issue, a resolution may include replacement or refund. Approved refunds are returned to the original payment method where possible. Processing and bank-credit times depend on the payment provider; support can confirm the status.

Nothing in this policy excludes remedies required by applicable law.

Email hello@healthymonkey.in or call +91 93264 56909.

Healthy Monkey LLP, 3B, Gopal Bhuvan, Bapu Bhai Vashi Road, Vile Parle West, Mumbai - 400056.